Cancellation / Return / Refund Policy
Cancellation / Return / Refund Policy
Policies we adhere to, in relation with PREMIUM services to our website visitors
CANCELLATION POLICY
Top10inCity reserves the right to cancel or suspend or delete a BUSINESS/PROFESSION LISTING or CLASSIFIEDS/ADS if, there is any type of discrepancy found, illegal data, in-appropriate images or inaccuracy of the information provided. Anything wrong can lead to the cancellation directly without intimation.
BUSINESS/PROFESSION LISTING or CLASSIFIEDS/ADS must have it’s own Trademarks, logos, pictures and brands. If Top10inCity finds that there is a copied material taken from the web or from the origin or from anywhere else, then we reserves the right to cancel or suspend or delete that BUSINESS or PROFESSION LISTING.
RETURN POLICY
Top10inCity is not delivering any type of PHYSICAL ITEMS. Hence, No return policies applicable at all.
REFUND POLICY
Top10inCity shall process a refund, when a valid authorization and presentment was previously processed and the Users subsequently either cancelled the transaction, or wishes to refund the amount in cases of services not rendered, or to rectify any transaction processing error, or services is not delivered within prescribed period of your completion of the transaction, then you may inform us by sending an email to our email address mentioned on the Contact Us page, containing the complete details of the said disputed transactions such as date, time, order/transaction numbers, account number etc..
For processing a refund, the users shall present a refund request to Top10inCity along with all the required detail to identify the previously authorized and settled transaction and Top10inCity shall process the refund within 10 (Ten) working days from the date the refund request is received. The refund request must describe the failed / returned / rejected / cancelled transactions or merchandise were returned, services cancelled or adjustment made.
The funds have to be credited back to the same source from where these were received, and not by cash or any other mode. In case of any users’ complaint regarding non- refund for failed transactions and/or non-credit for successful transactions shall be dealt by the Bank. Any complaint about credit not being given to Users should be dealt with conclusively and bilaterally by the remitting and beneficiary banks as per its Policy.
Note: Top10inCity is not responsible for any wrong purchase or fund transfers in an incorrect bank account or any unauthorized payment by users. You are sole responsible for the accuracy, authenticity of information pertaining to the services or the payment credentials while using the Top10inCity Services.
Any complaints or refund related query sent mail on [email protected].
DATE OF LAST UPDATE
This agreement was last updated on March 1, 2025.